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Telemarketing Reinvented Richard Blank’s Journey to Building Costa Rica’s Call Center
In this episode, we sit down with Richard Blank, founder and CEO of Costa Rica’s Call Center.
From Northeast Philly to San José, Richard shares his journey of betting on himself, moving abroad, and building a thriving nearshore BPO from a one-seat operation to a company that now powers:
Inbound customer support
Lead generation
Appointment setting
Sales training & coaching
He’s trained over 10,000 bilingual telemarketers, launched a telemarketing school, and even infused gamification into company culture with retro arcade pinball, jukeboxes, and air hockey. His story is one of grit, creativity, and a relentless belief in the art of communication.
https://youtu.be/K76hk_ikwNA
https://youtu.be/8H_yWh1hHFg
https://youtu.be/A9pe8y4lEf8
https://marketsurge.transistor.fm/episodes/telemarketing-reinvented-richard-blank-s-journey-to-building-costa-rica-s-call-center
https://youtu.be/J7t9cZT4HSk
https://youtu.be/bJ8Rw9J-2xs