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Manager Memo Podcast guest Richard Blank Costa Ricas Call Center
Manager Memo podcast A biweekly podcast focused on the planning, organizing, leading, and evaluating functions of management. Interviews with leading business practitioners provide tantalizing tips, wizardly wisdom and energized encouragement to our listeners.
Len Samborowski, MBA Associate Professor, Nichols College
Season 07 Episode 25 Richard Blank:
President of Costa Rica’s Call Center provides a fast, fun, and furious master class on the science and secrets behind telemarketing sales.
Along the way we discuss – the power of bilingual skills (11:50), First Impressions (14:00), training telemarketers (20:00), pinball metaphors (27:00), INXS (31:45), positive escalation (38:30), Phonetic Micro Expressions (39:00), the Buffer Boomerang Technique (43:35), and Right Butt, Wrong Seat (51:00).
Special challenge – count the culture references sprinkled throughout this pod, from Helen Keller to Bo Derek, Napoleon Dynamite to Eddie George.
Checkout Richard Blank’s YouTube video featuring Garry Gary Beers (INXS) @ Costa Rica’s Call Center.
https://youtu.be/whUvx30ILfY