Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank

Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank

Richard Blank shows how to train and manage ESL business executives in the call centre industry. Learn how to do telesales in appointment setting in two languages. BPO expert tells all.

http://www.nicovideo.jp/watch/sm44558933