Lifelong Learners Collective by Ella Catherine. Discover the Lost Art of sales with Richard Blank.

Expand your mind to elevate your life!On this podcast, I interview game-changers from across the globe who are here to share gems of information that they have mined through success. Occasionally, you will hear straight from me, on recent discoveries and practices I implement.In this episode, Richard Blank, CEO of Costa Rica Call Centers, discusses the lost art of talking on the phone and the importance of soft skills in effective phone conversations. He shares his personal journey and how he became the CEO of a call center in Costa Rica. Richard emphasizes the need for phone conversations in retaining clients, upselling, and receiving referrals. He also provides tips for dealing with irate customers and preserving energy and emotional balance during phone conversations. Additionally, Richard highlights the power of humor and storytelling in creating meaningful connections over the phone. https://youtu.be/P0ZIdIAveekhttps://youtu.be/68QHH2qszcU

http://www.nicovideo.jp/watch/sm44729199