The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank.
- 2025/05/16 23:47:03 投稿
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Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success ChannelEpisode 151: Amidst an AI surge, Richard Blank believes in language more than ever.Timestamps:00:00:00 - Intro00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Ri ca00 :02:14 - Gamification and creating a fun work culture00:04:45 - Proactive vs. reactive: The call center approach00:05:38 - Why Costa Rica? The appeal of a nearshore BPO00:06:00 - Language, cultural nuances, and the home run close00:07:05 - The irreplaceable human touch in customer support00:10:55 - Speech craft: The art and strategy of communication00:12:42 - Wrapping up: Time to make this a series! https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1https://youtu.be/3Y_hVFEU41ghttps://youtu.be/9-mAZcKXCy0https://youtube.com/shorts/2OHDhmpw4oMRichard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ