Cake on Tuesday podcast guest Richard Blank Costa Ricas Call Center short clip 2

In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica. Turning Passion into Business:Richard Blank transformed his love for vintage arcade games into a successful business venture. Leadership through Empowerment: https://youtu.be/J-pknDhO-xkhttps://youtu.be/bx8ZmfSWmtshttps://youtu.be/-MDYmaPAb9khttps://youtu.be/2_HtYqkEBxYhttps://youtu.be/qyP0OeK-c6o

http://www.nicovideo.jp/watch/sm45257828