“You shouldn’t use words to burn. They should be for light and for warmth.”Richard has spent the last 19 years running a near-shore bilingual contact center that thrives on empathy, communication, and human connection in an era dominated by automation.In this episode, Michael Dargie sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard has spent the last 19 years running a near-shore bilingual contact center that thrives on empathy, communication, and human connection in an era dominated by automation . https://youtu.be/xeXtFvyl9_khttps://youtu.be/SP43ryDRjFEhttps://youtu.be/CcqOPWNa6tQhttps://youtu.be/pb4VNFdNuo4